Welcome to Inspire Business School! We are dedicated to providing you with high-quality educational resources to support your learning journey. This Refund Policy outlines the terms and conditions for refunds on digital products purchased from our website.
1. Digital Products
Our digital products include, but are not limited to, past papers, study guides, e-books, and other downloadable educational materials.
2. Refund Eligibility
Due to the nature of digital products, we offer refunds only under the following circumstances:
- The digital product was not delivered or is inaccessible.
- The digital product is significantly different from the description provided on our website.
- The digital product is defective or corrupted, making it unusable.
3. Refund Requests
To request a refund, please follow these steps:
- Contact Us: Email our customer support team at registrations@inspirebusinessschool.com within 7 days of your purchase.
- Provide Details: Include your order number, the product name, and a detailed description of the issue.
- Proof of Issue: Attach any relevant screenshots or documentation that demonstrate the problem with the digital product.
4. Refund Process
- Review: Our team will review your request within 5 business days.
- Approval/Denial: If your request is approved, we will notify you via email and process the refund to your original method of payment. If your request is denied, we will provide an explanation and suggest possible solutions.
- Refund Timing: Approved refunds will be processed within 7-10 business days. The time it takes for the refund to reflect in your account may vary depending on your payment provider.
5. Non-Refundable Situations
We do not offer refunds in the following situations:
- Change of mind after purchase.
- Inability to access the digital product due to technical issues on your end, such as incompatible devices or insufficient internet connectivity.
- Unauthorized or fraudulent purchase.
6. Exchanges
We do not offer exchanges for digital products. If you encounter an issue with a product, please follow the refund request process outlined above.
7. Contact Us
If you have any questions or need further assistance, please contact our customer support team at:
- Email: registrations@inspirebusinessschool.com
- Phone: +94 77 697 66 09.
8. Policy Changes
We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our refund practices.
By purchasing our digital products, you acknowledge that you have read and agree to this Refund Policy.
Thank you for choosing Inspire Business School!